FAQ

Where do you ship to?
How do I sign up for a membership?
How do I cancel my membership?
When does my membership rebill?
What is your return policy?
There is an issue with my order.
There is an issue with my membership.
What payments do you accept?
When will new videos be released?
How long does shipping take?
Where do you ship from?

We currently ship worldwide.

To sign up for a membership, click the “subscribe” button in the top navigation. Complete the form and checkout with PayPal or Stripe. Once completed, you’ll have access to all new Nelk content.

To cancel your membership, go to the account page and click “Manage Memberships”. From here you’ll be able to make changes to your membership.

For monthly subscribers, your subscription will automatically bill every 30 days from the day you subscribed unless cancelled.

Please click here to view our return policy.

Please contact support here with your order number, name, and email associated with your order.

Please contact support here with your name, and email associated with your subscription.

PayPal and most major credit cards.

New episodes are released every Monday at 5:30pm PST/ 8:30pm EST.

Please refer to our shipping information here.

All orders are shipped from Canada.